A contract between the customer and France to your door Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched ( at which point the buyers credit card will be charged for the value of the goods despatched, plus postage where appropriate), and the goods have been adopted. This does not affect the customer's statutory rights.

Prices and availability of goods is subject to change without notice. A delivery charge will be added to your order value, please see delivery times and charges.


Your Right To Cancel

You may normally cancel your order (once accepted by us) for any reason within 7 days of delivery of the products. To do so you must give us written notice (including email) within that 7 day period. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Cancelled items must be returned to us in the manner set out below and which must be received by us complete, in perfect condition, unused, and in their original packaging.

Returns Policy

If you are not entirely delighted with the products that you have chosen you may return them within 7 days. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.

Please take extra care to read our Product Care Information page or our Care Brochure enclosed with your order as we cannot accept items for a refund or exchange if they have been damaged in the wash.

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you.
To return any products to us, please:

• Complete the reverse side of the invoice (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the invoice and send it back to:

France to your door ltd., 97 Hereford Road, London W2 5BB.

• When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

Payment and Taxes

We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta and Switch.
All prices quoted on this website are accurate at the time of press and are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict these charges.

Is My Credit Card Information Secure?

At France to your door Ltd we take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We know that security is a major concern to some of our customers and therefore we have put a system in place that is far safer than giving your credit card details over the telephone or giving your card to a waiter in a restaurant.

Your browser will go into secure mode as soon as you click to go into the checkout or as soon as soon as you login. You can check that you are shopping in a secure environment by looking for locked padlock icon at the bottom of your browser screen.

Once this padlock is displayed all of your details are encrypted to keep them secure. We use the very latest SSL ( Secure Sockets Layer) encryption technology, which is the industry standard security protocol. The site uses this technology to communicate with secure browsers like Netscape and Internet Explorer. This makes it extremely difficult for anyone else to decode.

Your credit card details are not held on the Internet. Once the payment has been validated and approved your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience -but one that makes it totally safe to order online with France to your door ltd.

Our Guarantee To You

We guarantee that you will not lose out by placing an order online with us. If your card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will do our best to work with your credit card company to minimise the hassle for you.

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is in stock. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping bag. The stock status for your order will be notified to you on your order confirmation.

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

All orders received after 12pm will, subject to availability, be despatched on the following day.

UK Delivery

Standard Delivery
Monday to Friday only
Cost £6.50 per delivery address
Please allow 2 working days

Same day Despatch
Monday to Friday only
Cost £14.95 per delivery address
All orders for next day delivery should be received before 12.00am
(E.g Orders placed on Monday before 12.00am, will be packed and despatched on
Monday and should arrive on Tuesday by 17.00pm)

Overseas Delivery

Overseas, BFPO and non-mainland UK postage is charged at cost
Delivery times may vary, please allow 7-14 days

For all our deliveries a signature may be required.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer

To the fullest extent permitted by the law and except in respect of death or personal injury caused by negligence on the part of France to your door ltd, its directors or employees, France to your door Ltd. shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever(whether caused by negligence on the part of France to your door Ltd, its directors, employees or agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, an the entire liability of France to Your Door Limited under or in connection with the contract shall not exceed the price of the products, except as expressly provided in these conditions. This does not affect your statutory rights.

We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relations to the products ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of France to your door Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying modification distribution reproduction or incorporation into any
other work of part or all of the material available on this website in an form is prohibited save
that you may:

• Copy print or download extracts of the material on this website for the sole purpose of using this website or placing an order with France to your door Ltd.
• Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Alcohol

Prices
The total price to be paid for the products supplied will comprise the price shown in our price list current at the time despatch and, when applicable excise and other duties and VAT at the rates applicable of the date of despatch.

Delivery
When you take custody of the products, any risk becomes your liability.
Minimum order is one case (either 6 or 12 of the same wine or champagne and has to be in the same vintage). Claims for damages or shortages can only be accepted if it is clearly stated on our delivery note.
Goods can only be accepted and signed for by one of the authorised signatories shown on the application form. If an authorised signatory is not available at the time of delivery, the goods will be kept by the carrier company until a suitable time and date is agreed. It is the responsibility of the customer to advise France to your door Ltd in writing of any changes to the signatories to their account.
We cannot guarantee to meet a delivery deadline, but will make every effort to do so.

Vintage
When a vintage is exhausted the follow-on vintage will be supplied unless customers request otherwise.

Licensing Act
In accordance with UK legislation, we will only supply alcohol to persons 18 years and over.

Claims
All goods are to be examined on delivery and signed for. Any damage or shortage must be noted against each signature to enable us to make any necessary claims with the carrier.
We will consider any claim for damage, defect or shortages, both we and the carriers must receive written notice thereof from the purchaser WITHIN 24 HOURS of delivery. In the event of delay or non-delivery of the goods, both we and the carriers must receive written notice thereof from the purchaser WITHIN THREE DAYS of the date of order. Failure to comply with this condition will render you liable for payment of our invoice in full.

Ownership
Risk transfers to you when you take custody of the goods supplied. You then become responsible for insuring them you must not sell them

Force majeure
We shall be entitled, without liability on our part and without prejudice to our other rights, to terminate any contract for the supply of our products or any unfulfilled part thereof or at our option to suspend or make partial delivery, if fulfilment of our obligations is prevented, hindered or delayed, whether directly or indirectly by our inability to obtain supplies of products.

Our Details

France to your door Ltd. 97 Hereford Road, London W2 5BB, Registered company number 03939075, Registered VAT number 830417064.